Acronis Software: Antivirus & Other Security Program Exclusions

Acronis Software: Antivirus & Other Security Program Exclusions

In some situations, a security program like virus scanner or other security suites blocks the functionality of the product. You can solve such issues by adding program folders or executable to exclusion or to whitelist.

After adding Acronis software components/folders to security program exclusions list, is vital to restart all Acronis services to sync up the changes. If services are not restarted, then security program may continue blocking Acronis components.

Solution for Acronis Cyber Protect Cloud,  Acronis Cyber Backup Cloud


Windows

C:\Program Files\BackupClient\
C:\Program Files\Common Files\Acronis\
C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)

For x64 systems:

C:\ProgramData\Acronis
C:\Program Files (x86)\Common Files\Acronis
C:\Program Files\BackupClient
C:\Program Files\Common Files\Acronis

If you need to define executables manually, please see this list:

C:\Program Files (x86)\Common Files\Acronis\Agent\agent.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files (x86)\Common Files\Acronis\TibMounter64\tib_mounter_service.exe
C:\Program Files\BackupClient\BackupAndRecovery\mms.exe
C:\Program Files\BackupClient\TrayMonitor\MmsMonitor.exe
C:\Program Files\Common Files\Acronis\Agent\aakore.exe
For virtual machines, additionally add: %APPDATA%\Local\Temp\AcronisGuestService\app_backup.exe  

macOS

Acronis files are located under the following paths:

/Library/Application Support/Acronis/
/Library/Application Support/BackupClient/Acronis/
/Applications/Cyber Protect Monitor.app/
/Applications/Rescue Media Builder.app/
/Applications/Utilities/Cyber Protect Agent Assistant.app/
Note: “Cyber Protect Agent Assistant.app” and “Cyber Protect Monitor.app” are the names currently used. Double-check if you are not using the latest version.

Linux

Acronis files are located under the following paths

/var/lib/Acronis
/etc/Acronis
/usr/lib/Acronis
A separate folder for scripts (for example for WebCP protection plans in WHM\CPanel integrations):
/usr/bin/acronis_*

Acronis also stores logs in the following folders:
/var/log/Acronis
/opt/acronis/


Solution for Acronis Cyber Protect

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Please add following program folders to your list of exclusion or white list:

C:\Program Files\Acronis\
C:\Program Files\Common Files\Acronis\
C:\ProgramData\Acronis\ (for Windows Vista, 7, 2008, 8, 10, 2012, 2016)
C:\Documents and Settings\All Users\Application Data\Acronis (for Windows XP, 2003)

For x64 systems:

C:\ProgramData\Acronis
C:\Program Files\BackupClient
C:\Program Files (x86)\Acronis
C:\Program Files (x86)\Common Files\Acronis

If you need to define executables manually, please see this list:

C:\Program Files (x86)\Common Files\Acronis\Agent\spawn.exe
C:\Program Files (x86)\Common Files\Acronis\FileProtector\file_protector_control.exe
C:\Program Files (x86)\Common Files\Acronis\FileProtector64\file_protector_control.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedarq.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files (x86)\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files (x86)\Common Files\Acronis\TibMounter\tib_mounter_monitor.exe
C:\Program Files (x86)\Common Files\Acronis\TibMounter64\tib_mounter_service.exe
C:\Program Files (x86)\Common Files\Acronis\VssRequestor64\vss_requestor.exe
C:\Program Files\BackupClient\BackupAndRecovery\asz_helper.exe
C:\Program Files\BackupClient\BackupAndRecovery\mms.exe
C:\Program Files\BackupClient\BackupAndRecovery\schedmgr.exe
C:\Program Files\BackupClient\BackupAndRecovery\tibxread.exe
C:\Program Files\BackupClient\CommandLineTool\acrocmd.exe
C:\Program Files\BackupClient\CVTAgentTool\msp_port_checker_packed.exe
C:\Program Files\BackupClient\CyberDesktop\ConnectAgent.exe
C:\Program Files\BackupClient\CyberProtect\system_monitor_tool.exe
C:\Program Files\BackupClient\DmlHost\dml_host.exe
C:\Program Files\BackupClient\PermissionTool\permission_tool.exe
C:\Program Files\BackupClient\PyShell\bin\acropsh.exe
C:\Program Files\BackupClient\PyShell\python.exe
C:\Program Files\BackupClient\RegisterAgentTool\register_agent.exe
C:\Program Files\BackupClient\RemoteInstall\acroinst2.exe
C:\Program Files\BackupClient\RemoteInstall\web_installer.exe
C:\Program Files\BackupClient\UpdateController\acp-update-controller.exe
C:\Program Files\BackupClient\UpdateController\product_info.exe
C:\Program Files\BackupClient\UpgradeTool\migrate_credvault.exe
C:\Program Files\BackupClient\UpgradeTool\upgrade_tool.exe
C:\Program Files\Common Files\Acronis\ActiveProtection\active_protection_service.exe
C:\Program Files\Common Files\Acronis\ActiveProtection\active_protection_service_no_ic.exe
C:\Program Files\Common Files\Acronis\AdvReport\systeminfo.exe
C:\Program Files\Common Files\Acronis\Agent\aakore.exe
C:\Program Files\Common Files\Acronis\Agent\bin\adp-agent.exe
C:\Program Files\Common Files\Acronis\Agent\bin\adp-rest-util.exe
C:\Program Files\Common Files\Acronis\Agent\bin\adp-wu-tool.exe
C:\Program Files\Common Files\Acronis\Agent\bin\cred-store.exe
C:\Program Files\Common Files\Acronis\Agent\bin\cyber-desktop-service.exe
C:\Program Files\Common Files\Acronis\Agent\bin\cyber-scripting-executor.exe
C:\Program Files\Common Files\Acronis\Agent\bin\feedback-collector.exe
C:\Program Files\Common Files\Acronis\Agent\bin\grpm-sync-unit.exe
C:\Program Files\Common Files\Acronis\Agent\bin\grpm.exe
C:\Program Files\Common Files\Acronis\Agent\bin\mi-monitoring.exe
C:\Program Files\Common Files\Acronis\Agent\bin\network-isolation-unit.exe
C:\Program Files\Common Files\Acronis\Agent\bin\sh-inventory.exe
C:\Program Files\Common Files\Acronis\Agent\bin\task-manager.exe
C:\Program Files\Common Files\Acronis\Agent\bin\updater.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\act.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\dml_dump.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\dml_migration.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\dml_update.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\logmc.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\openssl.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Common\service_process.exe
C:\Program Files\Common Files\Acronis\BackupAndRecovery\Uninstaller.exe
C:\Program Files\Common Files\Acronis\BackupAndRecoveryAgent\AutoPartNt.exe
C:\Program Files\Common Files\Acronis\ETLTool\etl-tool.exe
C:\Program Files\Common Files\Acronis\Utils\acronis_encrypt.exe