Symptoms

You have successfully installed an Acronis Backup Agent, but registration failed and machine does not appear in Cyber Protection console.

Or you need to re-register a client machine to another Backup Account.

Solution

Use this method to manually register a Backup Agent.

Use quotation marks, if your password contains special characters or spaces.

Instructions below are applicable to Acronis Cyber Protect Cloud 7.8 and newer. If you use an older version of the product, click here

Windows OS

1. Open Command prompt and navigate to C:\Program Files\BackupClient\RegisterAgentTool:
   cd "%ProgramFiles%\BackupClient\RegisterAgentTool"
2. Issue this command to register the client machine using account and password:

   register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

   where  -u <account> -p <password> are login and password for backup user account, follow these instructions if the password contains special characters

   or issue this command to register the client machine using registration token:
   "C:\Program Files\BackupClient\RegisterAgentTool\register_agent.exe" -a <your-datacenter> --token <token> -o register -t cloud

   <your-datacenter> is the datacenter address displayed in browser when you log in to Cyber Protection console, e.g. https://au1-cloud.acronis.com

Linux OS

1. Open terminal as root user.

2. Type in the following command to register the agent using account and password:
   /usr/lib/Acronis/RegisterAgentTool/RegisterAgent -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

   where  -u <account> -p <password> are login and password for backup user account, follow these instructions if the password contains special characters

   or execute the following command to register the client machine using registration token:
    /usr/lib/Acronis/RegisterAgentTool/RegisterAgent -o register -t cloud -a <your-datacenter> --token <token>

   <your-datacenter> is the datacenter address displayed in browser when you log in to Cyber Protection console, e.g. https://au1-cloud.acronis.com

OS X

1. Open terminal.

2. Execute the following command to register the client machine using account and password:
   sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a https://cloud.acronis.com -u <account> -p <password>

   where  -u <account> -p <password> are login and password for backup user account, follow these instructions if the password contains special characters

   or execute the following command to register the client machine using registration token:
   sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a <your-datacenter> --token <token>

   <your-datacenter> is the datacenter address displayed in browser when you log in to Cyber Protection console, e.g. https://au1-cloud.acronis.com

Troubleshooting

Your password contains special characters, and you receive this error while providing correct credentials:

1. Encode the password into base64 format: https://www.base64encode.org/
2. Specify the encoded password using the -b or --base64 parameter. For a Windows agent, it would be:
   register_agent.exe -o register -t cloud -a https://cloud.acronis.com -u <account> -b -p <encoded password>

If you want-to re-register Agent from one Backup Account to another, and the operation fails, try unregistering the Agent first:

1. Open Command prompt and navigate to C:\Program Files\BackupClient\RegisterAgentTool:
   cd "%ProgramFiles%\BackupClient\RegisterAgentTool"
2. Issue this command to unregister the client machine:

   register_agent.exe -o unregister