Acronis Cyber Protect Cloud: how to check which account the Agent is registered to

Acronis Cyber Protect Cloud: how to check which account the Agent is registered to

Purpose

This article describes how to programmatically check which Cloud Backup Account the device is registered to and if it's registered at all.

This is useful if you have Acronis Cyber Protect Cloud software installed on the device but is not aware which account it's registered to in Cyber Protection console.

General usage

The commands should be run on the device where the Agent is installed. If you're backing up Virtual Machines using Agent for VMware, Agent for Hyper-V or Agent for Virtuozzo, run the commands on the device where Acronis agent is installed, not inside individual virtual machines.

In Windows

Open the command line utility.

Run the following command:

acropsh -m dmldump -s mms -vs "Msp::Agent::Dto::Configuration" | findstr UserName

In Linux

Use terminal to issue the following command:

acropsh -m dmldump -s mms -vs "Msp::Agent::Dto::Configuration" | grep UserName

In MacOS

Use terminal to issue the following command:

sudo /Library/Application\ Support/BackupClient/Acronis/sbin/acropsh -m dmldump -s mms -vs "Msp::Agent::Dto::Configuration" | grep UserName

Examples

Windows device registered to "MyUserName" account login

Windows device is not registered

Linux device is registered to "MyUserName" account login

MacOS device is registered to "MyUserName" account login

    • Related Articles

    • Acronis Cyber Protect Self Installation

          Received activation email but not sure what to do next? We are here to help. Please follow these steps.   Step 1 – Activating and Accessing your Acronis Console   Your activation email should look like this.   Click on “Activate account”. Now you ...

    • Acronis Cyber Protect Cloud - Implementation Guide

      1. Which agent do I need? Selecting an agent depends on what you are going to back up. The table below summarizes the information, to help you decide. In Windows, Agent for Exchange, Agent for SQL, Agent for Active Directory, and Agent for Oracle ...

    • Acronis Cyber Protect Cloud: Registering backup agent manually

      Symptoms You have successfully installed an Acronis Backup Agent, but registration failed and machine does not appear in Cyber Protection console. Or you need to re-register a client machine to another Backup Account. Solution Use this method to ...

    • Acronis Cyber Cloud: Access Ports and Hostnames

      Agents installed on the managed machines (end-user machines) need to have access to the hostnames/IP addresses and ports listed in this article. Most of Acronis components utilize multiple IP addresses, you can find the exact IPs Acronis agents will ...

    • Acronis Cyber Protect Cloud: Windows Services and Processes

      Acronis Managed Machine Service is the main service. It can run under a dedicated account or under an account, you specify during installation. Either account is given privileges that are needed for the service to work. The privileges include a set ...