Collecting System Report in a client version 11.8.177 or later:

1. Run with root privileges:
   # /usr/lib/Acronis/BackupAndRecovery/systeminfo
2. Collect the System report from the /var/lib/Acronis/sysinfo/ directory.

Collecting System Report in older versions:

1. Run the following command with root privileges:

   #acrocmd sysinfo --loc=/full_path_to_report/file_name

   Where /full_path_to_report/ is the desired existing location and filename to save the Linux System Report.

2. Collecting system report may take a while depending on the log size. Please ignore error messages stating that a specific log cannot be collected, the utility keeps collecting other logs.
3. Once the command is finished, you will see a "The operation completed successfully" message.

To collect system information on a Mac, open Terminal and execute:
sudo -u root /Library/Application\ Support/BackupClient/Acronis/BackupAndRecovery/systeminfo

Collecting system report may take a while depending on the log size. Please ignore error messages stating that a specific log cannot be collected, the utility keeps collecting other logs.

The report will automatically be saved to the /Library/Application Support/Acronis/sysinfo directory.

If no Acronis products are installed on your system or if the instructions above cannot be applied, follow this article: 62818: How to collect system report on macOS

A standalone systeminfo utility will be used in futher steps. You can find the utility here:

If the Agent is installed, you can find the Systeminfo utility here: C:\Program Files\Common Files\Acronis\AdvReport\systeminfo.exe

If the Agent is not installed yet, download AcronisInfo for your Windows version:

• Download SystemInfo utility for 64-bit Windows
• Download SystemInfo utility for 32-bit Windows